Ryanair advises Transport Secretary
07-Aug-2008 |
Airline Code [RYR]
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Tags :UK, Ryanair
Ryanair has answered Transport Minister Ruth Kelly’s recent request for “advice” on improving the “passenger experience” at UK airports.
Ryanair believes she needs to look no further than her own office and across the Cabinet table. Instead of commissioning another useless survey or report, Ryanair believes she should:
1. Fire the failed CAA regulator who is presiding over: Poor service, long security queues and out of control prices at dirty London airports. Continuing Air Traffic Control (ATC) delays to millions of passengers.
2. Eliminate long Immigration queues at Stansted by ensuring all desks are staffed. In the past month, queues have stretched back from the terminal into the airport piers.
3. Open UK air traffic control to competition and require NATS, the ATC monopoly, to compensate passengers for continuing ATC delays. Over one million passengers were delayed in July by short staffed UK ATC.
4. Scrap air passenger taxes - a GBP10 tax is charged on each family member, posing as an environmental measure.
Ryanair Director of Flight & Ground Operations, David O’Brien, asked:
“Why must British passengers and visitors suffer long queues and delays because airport security points, air traffic controller stations and immigration desks are unstaffed during peak periods?
“There is no acceptable excuse for this. The time for these repeated staff shortages is over. British airport regulation, British air traffic control, British immigration staffing and British passenger taxes are a national embarrassment and are damaging to the UK economy.
“Why are British passengers and visitors being taxed to the tune of £10 every time they want to leave the island? Why are the ferries and Eurostar exempt from these unfair taxes but airline passengers are penalised? If the Transport Secretary really cares about the “passenger experience” then all she has to do is scrap useless surveys and fix these fundamental blights on British travel and tourism”.
(c) Centre for Asia Pacific Aviation. Date posted: 07-Aug-08 For in-depth analysis of the low cost airline sector worldwide, subscribe now to the peerless Peanuts! Weekly
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Ryanair advises Transport Secretary 
