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Tags :Continental Europe, Finnair
Finnair now introduces mobile-phone check-in for its passengers. It is expected that even more airlines will be linked up to the mobile-phone check-in system shortly.
Finnair is the first foreign airline to introduce mobile-phone check-in at Copenhagen Airport. This is, among other things, the result of the airport’s ongoing investments in modern, passenger-friendly check-in technologies, which have been made by the airport and the airlines in a close collaboration. In addition to mobile-phone check-in, Finnair’s about 120,000 locally departing passengers per year can also use the check-in kiosks or check in online.
Check-in in just a few minutes
Mobile-phone check-in is quick and efficient and can be completed in just a few minutes. Three hours or more before departure, passengers will receive a text message from their airline offering check-in by mobile phone. Check-in will be completed if the passenger confirms the text message.
After check-in, the passenger will receive a multi-media message which acts as the boarding card for security screening, duty-free shopping and at the gate. Copenhagen Airport has prepared for the new technology throughout the airport by installing scanners which can read the message. In that way, passengers can travel paperless as the boarding card is stored as an ordinary MMS message on the phone.
The check-in method of the future
Henrik Peter Jørgensen, COO of Copenhagen Airports A/S said, “In future, most passengers will already have checked in when they arrive at the airport. They may have done so online, on their mobile phone, or at a kiosk at the central railway station or in the carpark. There is no doubt that mobile-phone check-in will be the check-in method of the future as it gives passengers a quick and flexible start on their journey. We are in ongoing and close contact with the other airlines in order to roll out the modern technologies, and we expect that it is just a matter of time before other airlines are also linked up to the mobile-phone check-in system,”
According to ACI, the international airport association, CPH is substantially above the average for use of self-service technologies. On average, 15% of passengers use self-service kiosk at airports worldwide. The survey showed this level is significantly higher at CPH as 40% of passengers at CPH use these facilities.
(c) Centre for Asia Pacific Aviation. Date posted: 05-Sep-08
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Finnair introduces mobile-phone check-in at Copenhagen Airport 
