Lufthansa launches mobile boarding pass service on long-haul route

Since Lufthansa introduced the service last summer, the number of passengers opting to have their mobile boarding pass sent to them by SMS or by email has grown steadily. At the last count, more than 75,000 passengers a month were using an electronic boarding pass. In addition to the relevant flight data such as the passenger’s name, flight number and departure time, the boarding pass contains a 2-D barcode, which allows passengers to pass through the security checkpoints and then proceed straight to their departure gate. There, the card is read by a scanner, enabling the passenger to board the aircraft without a printed mobile pass.

Lufthansa passengers can request an electronic boarding pass via the mobile portal lufthansa.com by using an Internet-enabled hand-held device or they can check in online. All they need in order to identify themselves at check-in with their mobile end device is their booking code combined with their name. Alternatively, passengers can continue to collect a printed boarding pass at a check-in terminal or at a ticket counter if they cannot display their electronic boarding pass on their mobile or, for example, if their phone needs charging.



(c) Centre for Asia Pacific Aviation. Date posted:  03-Apr-09

 

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