Airline Code [AUA]
View More Austrian Airlines News
Tags :Continental Europe, Austrian Airlines
Lufthansa Systems has successfully completed the implementation of the GroundSolutions/Mobile check-in solution at Austrian Airlines (AUA). The ability to check-in quickly and easily via mobile phone will improve passenger comfort and reduce passenger handling costs for the airline. The GroundSolutions/Mobile module is an important component of the GroundSolutions platform from Lufthansa Systems, which covers all modern check-in channels.
Executive Vice President Customer Services & Product Management at Austrian Airlines, Peter Baumgartner said, “With this mobile check-in option, we are setting new standards for passenger comfort and flexibility. The innovative IT solution also makes an important contribution to optimizing operational efficiency, which is especially important in the difficult environment currently faced by the entire airline industry.” The airline is also using the Departure Control System from Lufthansa Systems.
Since early 2007, AUA passengers have been able to quickly check in online using an IT solution from Lufthansa Systems. Now a new check-in option has been added to this popular service: In addition to Internet check-in, passengers can check in using a mobile phone or PDA, either via SMS text message or through a special mobile website. Travelers can then print out their boarding passes at home or in the office. Alternatively, a digital boarding pass can be sent to the passenger’s mobile device to be scanned electronically at the gate, sparing passengers the way to the check-in desk.
Senior Vice President Passenger Airline Solutions at Lufthansa Systems, Dr Anselm Eggert said, “We are pleased that our long-standing customer Austrian Airlines has opted for yet another component of our innovative GroundSolutions platform by introducing our mobile-check in solution. Since the platform covers every modern check-in channel with its Desk, Kiosk, Web, Mobile, Boarding and Robot modules, airlines can combine different channels depending on their business model and strategy in order to set themselves apart from the competition.”
(c) Centre for Asia Pacific Aviation. Date posted: 24-Jun-09
|
Austrian Airlines enhances efficiency and service with IT from Lufthansa Systems 
