Manchester Airport Group Creates a First-Class Performance Management Strategy with Cornerstone OnDemand

Cornerstone  OnDemand Inc. today announced that Manchester  Airport Group  (MAG), the UK’s second largest airport operator, is  using Cornerstone’s Software-as-a-Service (SaaS)-based talent management solution to support its people strategy. A core element  of the strategy is embedding employee  performance management ensuring that all colleagues have quality  review conversations with their line managers. About 2,700 MAG managers  and colleagues will have access to Cornerstone’s comprehensive, easy to  use online solution for goal setting, performance reviews and  development planning.
 
 MAG’s four airports – Manchester, East Midlands, Bournemouth and  Humberside – serve more than 29 million passengers every year. MAG  colleagues work in a variety of functions, from front line airport  operations to more traditional support roles. In an effort to evolve the  company’s approach to performance management, MAG’s human resources team  formed an internal task force to  identify opportunities for improving  employee engagement and the development of high performers. This  included investing in a new technology solution.

 “Feedback from managers and colleagues indicated the need to migrate to  a system that would provide timely access to critical information and  offer comprehensive reporting functionality,” said Sharon Bell,  Programme Delivery Manager, Group Strategy for Manchester Airport Group.  “There also was a need to establish a consistent performance management  approach across the organisation.”
 
 According to Bell, the convenient online delivery and simplicity of  Cornerstone’s software helps to better engage managers and colleagues in  the performance management process.
 

“Providing managers with easy access to new and existing data allows  them to have better quality, forward-looking conversations with direct  reports regarding their performance or professional goals. And,  establishing a framework and workflow for performance reviews helps to  ensure a coherent and credible approach across the company.”
 

 In addition to the configurability and value of Cornerstone’s software,  MAG also chose to work with Cornerstone because of the company’s shared  value of putting the customer first. “Taking a partnership approach with  your software vendor is critical when deploying a new system, and  Cornerstone OnDemand’s experience was invaluable in making our  implementation a success,” said Bell.

  MAG’s initial roll-out of Cornerstone’s software has been small scale,  focusing on Bournemouth Airport and colleagues in certain group  functions.

“We look forward to continuing to work with Manchester Airport Group as  it aligns upper management’s vision for the organisation with the  everyday performance of its workforce,” said Vincent Belliveau, General  Manager, EMEA for Cornerstone OnDemand. “Having the right performance  management strategy in place is essential to effectively identifying,  tracking and retaining top talent. And, it empowers colleagues by  allowing them to actively participate in their professional development  and career path within the company.”

 (c) Centre for Asia Pacific Aviation. Date posted: 31-Jul-0